Privacy Policy

1 Introduction

Congregation Ohr Tovia ("we," "us," or "our") is a nonprofit religious congregation located in Lakewood, New Jersey, committed to serving our community with integrity and transparency. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (ohrtovia.com) or communicate with us through our chat support service.

By using our website or chat support, you agree to the practices described in this Privacy Policy.

2 Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

• Full name
• Email address
• Phone number

This information is collected when you voluntarily submit it through our website forms or when you initiate or engage in a chat support conversation.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as your browser type, IP address, and pages visited. This information is used solely for maintaining and improving our website.

3 How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide support through our chat service
• To communicate with you about congregation news, events, and announcements
• To send follow-up messages related to your support requests
• To improve our website and communication services
• To comply with applicable legal obligations

We will never sell your personal information, and we do not use it for commercial advertising or marketing purposes unrelated to our congregation's mission.

4 Twilio Chat Support Service

Our website uses Twilio, a third-party communications platform, to power our chat support feature. When you use our chat service:

• Your name, phone number, and/or email address may be transmitted to and processed by Twilio in order to facilitate the conversation.
• Chat messages and associated contact information are processed on Twilio's servers.
• Twilio may retain message data in accordance with its own privacy policy and data retention practices.

We only share the minimum amount of personal information necessary to provide the chat support service. We do not use Twilio to send unsolicited messages or engage in automated marketing.

5 How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors (such as Twilio) who assist us in operating our website or support services, subject to confidentiality obligations.
• Legal Requirements: If required by law, court order, or government regulation, or to protect the rights, property, or safety of our congregation, members, or the public.
• With Your Consent: When you have given us explicit permission to share your information.

6 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Chat support records may be retained for a limited period to allow for follow-up and quality assurance. You may request deletion of your data at any time (see Section 8 below).

7 Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. We encourage you to use caution when sharing sensitive information online.

8 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out: Opt out of any non-essential communications at any time.

To exercise any of these rights, please contact us using the information in Section 11.

9 Children's Privacy

Our website and chat support service are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the Effective Date at the top of this document. We encourage you to review this policy periodically.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: